– Prime Healthcare has introduced a strategic partnership with synthetic intelligence (AI) and automation firm Steer Well being to implement a platform geared toward enhancing entry to care and affected person outcomes in its 45 hospitals and 300 outpatient facilities throughout 14 states.
Underneath the partnership, Prime Healthcare will launch the PrimeHealthNow platform, which makes use of Steer Well being’s digital engagement instruments to assist information sufferers alongside the care continuum and coordinate care. Based on the press launch, the platform gives AI-enabled conversational texting, stay buyer navigation, and entry to 24/7 digital care to help a personalised client expertise.
The general objective of implementing the platform is to assist decrease the price of care and enhance well being outcomes. Utilizing the platform, sufferers could make on-line reservations for pressing care and first care appointments, in addition to emergency room visits.
Different platform implementation targets embrace closing care gaps, elevating digital interactions to at the very least 50 % of all engagements, and increasing care groups’ attain and engagement capabilities. Additional, the platform allows real-time suggestions on affected person expertise, the press launch states.
“We’re happy to associate with Steer Well being to design a community of care centered round sufferers,” stated Kavitha Bhatia, MD, chief medical officer of technique at Prime Healthcare, within the press launch. “Steer Well being’s progressive choices will assist us enhance operational effectivity in order that our caregivers can give attention to what they do greatest: offering prime quality affected person care. Steer Well being’s emphasis on personalised relationship-based outreach units it aside and made it clear that Steer Well being was the fitting associate for us.”
Prime Healthcare will deploy the PrimeHealthNow platform, together with Steer Well being’s full suite of merchandise, in any respect its hospitals and medical teams.
This partnership is the newest in an ongoing effort by healthcare organizations to combine AI, automation, and information analytics into their care administration methods.
In July, HealthITAnalytics sat down with Todd Beardman, MD, chief medical info officer, and Kristen Guillaume, chief info officer, at North Kansas Metropolis Hospital to debate how the hospital is harnessing clever automation to bridge care gaps for sufferers.
In one other interview, Ed Helvig, affected person entry supervisor at Central Ohio Major Care (COPC), spoke to HealthITAnalytics about how the group is utilizing information analytics to streamline referrals and enhance the first care expertise, which might help improve total care coordination and shut care gaps.
Extra lately, Baptist Well being South Florida introduced that it could implement Innovaccer’s Well being Cloud platform to boost inhabitants well being analytics, supplier engagement, and care administration throughout its well being system.