Curbside Consult with Dr. Jayne 8/29/22 – HIStalk

I spent most of final week on the Epic Customers Group Assembly and I’m lastly recovering. Though I’ve been to the Epic campus on different events, this was my first UGM. It was an impressive expertise.

This 12 months’s theme was “Midnight on the Museum.” I can solely think about the quantity of labor that went into placing it on. Though most vendor person group conferences that I’ve attended have a theme, this was excessive, with most of the Epic workers dressed as characters from work, films, museum displays, or as historic figures. Though many paid tribute to a film of an identical theme — corresponding to cave folks, a centurion, and safety guards — my favorites have been these from work corresponding to “American Gothic” and “Woman With a Pearl Earring.”

The theme was even utilized in surprising methods, together with as an evidence for a last-minute substitution of the convention luggage that they had deliberate to offer out. It’s essential to have a humorousness when the best-laid plans fail to occur, and I give them full credit score for working with it.

After checking in and selecting up my badge and the substituted tote bag, my colleague and I headed to the normal Campfire occasion, which can be a “Style of Epic” and an opportunity for the legendary Epic culinary staff to shine. The menu included pulled pork sliders, two sorts of stuffed grape leaves, shrimp with tortilla chips, and fried lotus root. I had by no means tried the latter and was pleasantly stunned. The campfires are actual and there have been s’mores stations, however I opted to go for the “deconstructed s’extra” strategy to keep away from getting subsequent to the warmth because it was already unseasonably heat. The banana pudding didn’t disappoint. There have been loads of Epic executives out chatting with attendees.

Monday morning I used to be up vivid and early for the trek to campus as a result of I wasn’t positive what visitors could be like. Though they run buses from a lot of the conference-related resorts, I made a decision to drive myself on account of some post-conference commitments. It was a simple commute. After breakfast, we dove straight in for instructional classes.

I just like the Epic format higher than different conferences I’ve attended. The vast majority of the classes are 40 minutes in size to permit for a 30-minute presentation, 10-minute Q&A, after which a 20-minute passing interval. That’s a great size that forces presenters to be concise and targeted and permits for attending extra shows versus being in longer ones. A number of the Epic-presented classes are longer as a result of they’re going extra in depth with performance, however they nonetheless felt effectively paced. Audiovisual setups within the presentation rooms have been stable, with most rooms having twin projection of the presenters’ slides.

Lunch was my first journey to “the Tent,” which may solely be described as ginormous. There was out of doors seating through picnic tables and high-top tables together with garden video games. Inside was an amazing quantity of seating together with varied museum-themed displays, picture alternatives, costumed workers, and ample buffet traces to maintain 1000’s of attendees shifting. I appreciated the nod to sustainability with refillable water bottles and simply accessible filling stations together with recycling bins in every single place that trash bins have been situated. The brief stroll from the lecture rooms to the tent was a pleasant excuse to get out and revel in a little bit contemporary air and the attractive blue skies.

After lunch, I spent a couple of minutes perusing some native distributors that have been arrange in one of many widespread areas. Distributors have been sampling cheese, chocolate, and naturally mustard for the reason that Nationwide Mustard Museum is situated only a brief hop from campus.

Within the afternoon, I ended by the exhibit corridor, which I actually loved. Half the house was stuffed with Epic’s “Meet the Specialists” cubicles, the place attendees may join with builders and different key workers for every of the merchandise. I’ve been to different person conferences the place growth and product groups all however hid from the attendees. It was nice to see so many good conversations and loads of concepts being exchanged. I sit up for seeing among the concepts I heard mentioned make their means into the software program.

The opposite factor that’s totally different concerning the exhibit corridor is the seller house. Every vendor has the identical dimension sales space and they’re comparatively uniform. It’s extra about substance than glitz, and the smaller format was conducive to conversations. I had a great dialog with IMO (Clever Medical Objects) and loved their custom-made M&M giveaway as a day pick-me-up. As all the time, the staff from Healthwise was pleasant and fascinating and I loved studying concerning the volunteer service that one in all their reps does of their free time.

Tuesday morning contained the manager deal with, which was positively one thing to behold. 1000’s of purchasers pack the Deep Area auditorium, and lots of organizations deliver embellished umbrellas, balloons, and indicators to permit co-workers to search out one another to sit down collectively. The entire presenters have been costumed in a means that tied to their shows, with a number of groups re-creating well-known work. A part of the presentation entails introductions of all the brand new purchasers, and Epic selects a music for every that ties to their identify or location.

I wasn’t stunned to see a few of my former consulting purchasers becoming a member of the Epic group and I’m actually wanting ahead to collaborating with them on a brand new journey. Irrespective of the place I’ve labored, the informatics group has been stuffed with people who find themselves keen to share greatest practices and work collectively to enhance look after our sufferers and communities.

Dr. Jayne’s “Finest in Present” vendor award goes to Nemours KidsHealth, which all the time has cute giveaways. This 12 months that they had mummy-shaped candies to match the museum theme. I discussed their HIMSS giveaway of insulated grocery totes and their rep supplied to ship one to my teammate, which was candy. The rep was hilarious and positively held our consideration. The Nemours sales space was subsequent to Iron Bridge, whose reps have been additionally participating and humorous. The 2 of them have been doing a little bit riffing off of one another together with the Nemours rep, which was enjoyable to observe. I’ve staffed the sales space at conferences in a previous life and it may be exhausting, so kudos to those three for conserving it enjoyable. They have been nonetheless on the identical power stage later within the week, which was spectacular.

Kudos additionally to the Epic customer support desk, which fortunately produced an ice pack for my co-worker’s aching foot. She had injured it previous to the occasion and soldiered by way of the week, though she did benefit from a cow-print golf cart to get to her automobile on the finish of a very lengthy day. I do know I walked greater than 19 miles and talked with what appeared like a thousand totally different scientific informatics professionals whereas studying dozens of issues I need to take house and implement. I’ve quite a few shows to evaluation since there have been usually a number of fascinating classes working on the identical time. Our staff did its greatest to divide and conquer, so we nonetheless should put our notes collectively and share all of the ideas and concepts.

Once I’ve written about visiting Epic prior to now, readers remark about the price of the campus. Nevertheless, in speaking with a few mates who work within the advertising and commerce present house, having the ability to host your main occasions by yourself property is a great play. They’re not paying exorbitant conference middle charges 12 months after 12 months, however slightly are capable of make investments these expenditures in their very own infrastructure. They’re not flying workers throughout the nation, and their in-house culinary staff delivered the most effective convention meals I’ve ever encountered, in all probability at a fraction of the fee that distributors pay for lodge and conference catering. They’re not paying for big-name leisure or keynote speakers-for-hire. Every little thing concerning the occasion simply screams “good clear enjoyable, and also you’ll be taught one thing, too.”

What’s the most effective or worst vendor convention you’ve attended, and why? Go away a remark or electronic mail me.

E mail Dr. Jayne.

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