New Primary Care, Retail and Tech Entrants Motivating Hospitals to Grow Consumer Chops

Well being Populi September 10, 2021
Jane Sarasohn-Kahn

Rising prices, generational shifts, digital transformation, and fast-growing investments in new well being care fashions and applied sciences are forcing change within the legacy well being care, famous within the State of Consumerism in Healthcare 2021: Regaining Momentum, from Kaufman, Corridor & Associates.

Because the title of Kaufman Corridor’s sixth annual report suggests, well being care customers are evolving — even when the standard healthcare system hasn’t uniformly responded in lock step with extra demanding sufferers.

Kaufman Corridor analyzed 100 well being care organizations on this yr’s consumerism survey to evaluate their readiness to embrace consumer-centric methods, perceive how the trade prioritizes these approaches, consider their progress towards responding to them, and figuring out greatest practices.

The agency has tracked healthcare suppliers’ embrace of well being customers…

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