Affected person satisfaction with basic observe slumped to its lowest level in 5 years after a ten percentage-point drop in 2022, based on GP affected person survey outcomes revealed in July.
GP leaders blamed the autumn in satisfaction on intense strain on basic observe, with an unprecedented 367m appointments in 2021 delivered by a workforce that continues to be in decline.
Nevertheless, satisfaction with basic observe varies broadly throughout England – each throughout giant built-in care system (ICS) areas and between PCNs.
Affected person satisfaction
At ICS degree, the general proportion of sufferers who rated basic observe nearly as good ranges from 63% within the Birmingham and Solihull ICS to 81% in Gloucestershire ICS.
At PCN degree, the proportion of sufferers who fee their total expertise of basic observe as ‘good’ ranges from a low of 41% within the Ashford Medical Partnership PCN to a excessive of 94% recorded for Western Dales PCN in Cumbria.
Hover over the circles above to see proportion of sufferers score GP providers nearly as good and what number of PCNs fell into that group.
Greater than three in 5 PCNs throughout England had been rated ‘good’ total by 70% or extra of sufferers who responded to the affected person survey, the info present.
Nevertheless, one in 10 PCNs had been rated good by 60% or fewer of sufferers who took half within the survey – suggesting deep pressure on the connection between sufferers and GPs in elements of England.
BMA England GP committee chair Dr Farah Jameel stated final month that basic observe ‘wants funding, extra GPs, and extra help to see as many sufferers as potential in a manner which meets their wants’.
She stated falling affected person satisfaction was a ‘stark reflection of the capability shortfall that basic observe is dealing with’. Dr Jameel added: ‘This example will solely enhance if the federal government gives the funding and help that’s wanted to develop the final observe workforce and enhance entry to providers.’