Using Virtual Triage To Transform Patient Access

Outdated contact facilities are posing issues for as we speak’s well being programs. As longer maintain instances collide with calls for for a greater expertise from sufferers and caregivers, programs are turning to digital triage.

About 30 p.c of affected person calls to entry facilities require some triage, however the non-clinical brokers who deal with these calls aren’t at all times geared up to find out what degree of care a affected person wants. Much more difficult, most sufferers desire a self-service, digital expertise with out calling the contact middle in any respect. Be part of this webinar to find out how two well being programs are utilizing evidence-based scheduling and digital triage to handle these challenges and extra.

Key studying factors:

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  • How sufferers use digital triage to entry the best care and cut back calls to the contact middle
  • How scheduling brokers use evidence-based scheduling to search out the best care whereas talking with sufferers by telephone
  • Actual-world digital triage implementation experiences and outcomes from Banner Well being and Ardent Well being Providers


Heather Francis RN, MBA – Scientific Director of Digital Integration for Banner Well being

Reed Smith, MBA – Vice President, Digital and Innovation at Ardent Well being Providers

Matthew Hanis, Government Vice President at MedChat

Don Bauman, CEO at Isabel Healthcare

Webinar is on Thursday April 14th, 2022 at 11 AM to 12 PM CT



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